Website regulations and website rules: www.shilateliav.com

Definitions :

In this regulation, the terms defined in it will have the meaning below:

The website – the website at: www.shilateliav.com.

The products – the products that appear on the website and are offered for sale.

Business day – weekdays, Monday to Thursday, excluding Friday, Saturday, holiday eves and holidays.


The site is used as a virtual store, for the sale of clothing and fashion and is owned by the brand.

1. The website address (domain) is the private property of the company, and no use should be made with this domain.

2. For any question and/or clarification and/or inquiry, you can contact the company’s customer service directly at shilateliav.shop@gmail.com

3. These regulations are the legal basis for ordering and browsing the website and it constitutes an engagement contract that regulates the relationship between the company and the users of the website. Browsing the website and/or performing actions on the website constitute the user’s consent to accept and act according to the regulations. If you do not agree to the terms and conditions of this regulation, you are requested not to make any use of the website. The regulations are intended for both sexes.

4. Making an order and/or purchasing a product through the website is subject to all the instructions and conditions of these regulations, and subject to what is stated in any law, the user and/or anyone on her behalf will not have any claim and/or demand and/or claim against the website and/or the company and /or any of their managers and/or employees, in all regards to the provisions and conditions of these regulations.

5. The company reserves the right to change the regulations from time to time according to its reasonable discretion in the circumstances of the matter and this without the need to give notice and/or prior notice. Notwithstanding the above, in any case of a material change to the bylaws, the company will publish a change notice.

6. The prices of the products include VAT, if applicable according to the law, but do not include shipping fees.

7. The company’s computer records only, regarding the actions carried out through the website, will be prima facie evidence of the correctness of the actions.

9. The company does not undertake to keep stock of all the models and/or clothes whose pictures appear on the website.

10. The company does its best to make sure that the information presented on the website is the most complete and accurate information, but it will be clarified that, in good faith, inaccuracies or errors may appear in it and subject to what is stated in the applicable law, the company will not bear any responsibility arising from or related to them.

11. The company may update the prices of the products on the website and the shipping rates from time to time and without the need for prior notice. The valid price in relation to the order placed is the price published on the website at the time of completing the order process (which includes the delivery of credit card information). If the prices were updated before the order process was completed, the user will be charged according to the updated prices.

12. The company may offer promotions, benefits and discounts on the website or any other means of communication – including telephone, e-mail or text message, subject to obtaining consents according to law. The company may at any time stop these promotions, benefits and discounts, replace or change them, subject to the provisions of the applicable law.

13. The terms of use of the website apply to the use of the website and the services included in it using any computer or other communication device (such as a cell phone, handheld computers of various kinds, etc.). They also apply to the use of the website whether through the Internet, or through any network or other means of communication.

14. When updating the shopping basket, and subject to applicable law, the company reserves the right to send a reminder to the user about the abandoned basket, by sending an email to the address entered.

15. When registering for the site, the option to register for the site’s official mailings is offered. If the user wishes to remove herself from the mailing after being registered, she can do so easily through the link at the bottom of the received mailing

16. Making orders by a user who is under the age of 18 at the time of making the order will only be done with the approval of a parent and/or guardian. Entering credit information of a parent and/or guardian will be considered as consent to the purchase by a minor user.

17. The company may, at its reasonable discretion under the circumstances, stop the activity on the website at any time and without prior notice (however, it will honor orders that have already been approved by this time, depending on stock and the situation in which the company is).

18. The company may and reserves the right to prevent access to the website or to prevent the possibility of ordering products through the website or to cancel them or stop the user’s use of the website in any case where: (a) the user has committed an illegal act and/or violated the provisions of the law; (b) the user has violated a condition of the terms of the regulations or any other mandatory provision that appears on the website or in other contractual documents applicable between the user and the company; (c) the user has committed an act or omission that harms the company and/or someone on its behalf and/or any third party, including other users of the website or the normal operation of the website, including and without prejudice, fictitious orders and/or deliberate cancellations of transactions; (d) If there is a financial debt to the company and/or its related companies and the deadline for its payment has passed; or (e) for any other reason that is not detailed above and that the company deems appropriate, according to its reasonable judgment under the circumstances of the matter.

In such cases, the company may, inter alia and without prejudice, trace the user’s use of the website, transfer the user’s behavior patterns to the relevant authorities and/or to third parties who will prove, in the company’s opinion, that they are harmed by the user’s infringing activity, as well as any other action that The company will find it appropriate to take measures to protect its property and/or its rights and/or the rights of third parties.

19. A customer who confirmed the terms of service at the time of placing the order, hereby confirms that she has read the website regulations in all its details.

Company / brand responsibility:

1. Subject to the limitations of liability applicable in applicable law, the company and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or a third party, as a result of use or purchase through the website, contrary to the provisions of these regulations or For acts or omissions of the user and/or third parties, including, and without prejudice, communication providers (including in connection with a malfunction and/or disruption, temporary or permanent, in the communication lines) and/or for unauthorized access, attacks, hacking and penetration of information (or attempting to do any of these) via communication lines or a network

Other communication and/or in respect of shipping services and/or collection of shipments.

2. In any case, subject to the limitations of liability applicable in applicable law, whatever the cause of the claim may be, the limit of the company’s liability shall not exceed the total amount of payments made by the user to the company, and in any case the company shall not be responsible for consequential or indirect damage, including loss of income and/or loss of profit Caused by any reason.

3. The company and/or anyone on its behalf will not be responsible for any malfunction and/or delay and/or disruption in the use of the website and/or the services included in it (including deliveries of products) and/or for anything related to any of these (including and without prejudice to the generality of the above , in Bezeq lines and/or in the internet systems and/or in the cellular networks) as well as for any expense, loss or damage that will be caused by any reason, which is not dependent on the company, including but not limited to, as a result of an order and/or regulation and/or instruction of a government authority, paralysis Materiality of the communication systems, earthquake, storm, shortage of materials and/or public services and/or transportation services, fire, flood, explosion, explosion, accident, epidemic, strike, shutdown, riot, breach of public order, war, act of terrorism and / or hostility and closure and these will not be considered a violation of the terms of this regulation and will not entitle the user to any remedy and / or right. For the avoidance of doubt and without detracting from the generality of the above, it will be clarified that the user will not have any claim or right in connection with the actions the company will take due to a malfunction and/or disruption as mentioned.

4. If a pen error was made in the product description, this will not bind the company and/or anyone on its behalf.

5. The company is not responsible for the use made by the user and/or any other person of the product that is not in accordance with the instructions of the manufacturer and/or the company, including washing and/or any other use.


1. All intellectual property rights in the website and/or products, including the copyrights, models, methods and trade secrets, are the property of the company only.
All the cuts and/or sketches/drawings/sewing, etc. of the website models belong to Sheila Eliav only!! and owned only by her.
And of course you may not copy, reproduce and/or make any use of the cuts, models and/or design.
Anyone who makes illegal use and violates the brand’s intellectual property will be subject to legal action.
These rights apply, among other things, to the contents of the website, including the services offered there, the list of products, the description and design of the clothes and any other detail related to the operation of the website, the design of the website, etc.

2. Do not copy in any way whatsoever and/or reproduce, translate and distribute all the contents of the website.
Do not copy, reproduce, distribute, sell, market, translate, introduce changes, publish, transmit, display, perform, issue a license, create derivative works, reverse engineer or sell in part or in full, temporarily or permanently, In any form, any part of the information or content contained on the site, including trademarks, images and texts, clothing design, clothing images, and the like, without obtaining the approval of the company or (as applicable) third parties, in advance in writing. Also, the website may not be used in a way that constitutes or may constitute a violation or damage to the company’s intellectual property, without its express consent to the name ‘shilat eliav’ as well as the domain name of the website, the trademarks (whether registered or not) are all Company property only. They may not be used without obtaining her prior written consent. in writing and in advance.

3. Customer service is valuable to us and we are always happy to be at your service at number: +972556834141.

4. Do not use any data published on the website for the purpose of displaying it on the website or any other service, without obtaining the company’s prior written consent and subject to the terms of that consent (if given).

5. The website services must be used for legal purposes only.

6. Do not copy and use, or allow others to use, in any way the content from the website, including other websites, electronic publications, print publications, etc.

7. Do not run or allow to run any computer application or any other means, including programs of the type Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the website. In this rule, you may not create and do not use the aforementioned means to create a compilation, collection or database that will contain content from the website.

8. Content from the website must not be displayed in a frame, visible or hidden.

9. Content from the website may not be presented in any way – including through any software, device, accessory or communication protocol – that changes its design on the website or removes any content from it, in particular advertisements and commercial content.

Orders at www.shilateliav.com:
11. Upon placing the order by the customer on the website, the integrity of the credit card used by the customer will be checked.
and then you will send a message confirming the order (if everything is correct on the card)
12. The input details that the customer typed on the site when completing the transaction will be final evidence of the correctness of the course of action.
13. In the event that a credit operation is not approved, an alert will appear to the orderer in which he/she will be required to enter other payment details.
14. Confirmation of the purchase operation is conditional
In that the product does exist in the company’s stock, at the time of delivery to the requested and/or at the time of the order.
But if it is not specified that the product is not in stock and the product has not been downloaded from the website, until the date of placing the order, the company will not be obligated to sell the product, and the buyer will not have any claim and/or claim in this regard for any type of damage, whether direct damage or indirect damage which is caused to the buyer and/or third party”.
What is said for this is subject to the regulations that the website management will return to the customer any amount paid and/or the company will cancel the charge if it has been made.
It must be emphasized and clarified! Because there may be situations in which, even though a certain item is shown on the website as being in stock, it is actually not in stock and cannot be delivered – in such situations, the transaction will be canceled and the customer will not have any claim and/or claim in connection with this, subject to the return of the amount paid to the company by the customer.
15. Each customer will be entitled to order the locator product – but the last destination provided at the time of ordering will be kept as the customer’s requested destination.
16. It should be emphasized that the company will have the right not to approve a customer’s order for any reason, and at its discretion, as in the following cases:
After details have been provided, the binding documents have been approved and the customer’s consent to the terms of the site is given. and website regulations.
The management of the site may, but is not required to present or send updates to the client through its account, and/or through the client’s email (which she ordered on the site). Including content updates, information about its services and products, as well as the services and products of others, promotions, sales , innovations on the website, etc.
As defined in Section 30A of the Communications Law (Bezeq and Broadcasting) 1982.
* If incorrect details were intentionally provided during registration
* If an act and/or omission has been committed that harms or may harm the site and the site management, or any third parties, including the site management’s employees and suppliers.
*If the website services were used to commit an act deemed illegal according to the laws of the State of Israel, or to enable, facilitate, assist and/or encourage such acts and/or of this type.
*If the terms of this agreement, the terms of one of the binding documents or the terms of any other online service offered by the site www.shilateliav.com have been violated
*If there is a financial debt to the company and/or the company on our behalf and the debt has not been repaid, even though the deadline for payment has passed.
*If the credit card has been blocked and/or restricted for use in any way.
17. The company will not transfer the customer’s credit information entered during payment to party C.

Transaction cancellation and refund/exchanges/returns

1. It is possible to easily exchange any item that is returned and/or sent to us up to 14 business days.
Send us back the product with its original packaging for your convenience.
to the address:
and state your full name and order number.

Return shipping cost - at the expense of the sender.

*For any problem, you can contact us at customer service on WhatsApp: +972556834141 and we will be happy to be at your service.
2. As soon as the item reaches us, we verify its integrity, what is important, that the item is sent to us by the customer within 2 business days.
The customer will receive a refund with a deduction of 5% of the value of the item or a deduction.
If the customer chooses a monetary credit for the website (coupon code), the value of the credit will be equal to the original amount paid for the returned item. (without deduction).
We emphasize when the item was sent to us and not when it arrived at our offices.
3. It is not possible to credit a debit card, therefore owners of this card may only receive credit on the website.
4. Conditional refund in the amount that the total amount of the products is over  50$
5. Returning items as part of a sale may result in a change in the customer’s credit amount.
6. If, due to shortages in stock, items are ordered that are not in the warehouse, the orderer will be credited with the amount she paid.

Accessibility statement:

We see great importance in making the content on the site accessible to all parts of the population, and invest in it in order to make it as friendly as possible and convenient to use

The website’s accessibility is in accordance with the guidelines document of the international organization dealing with web standards – Web Content Accessibility Guidelines (WCAG) 2.0, and in accordance with the accessibility guidelines of the Israeli standard 5568 – “Guidelines for content accessibility on the Internet” to level AA.

These are the accessibility measures at work:

1. WhatsApp sharing options.

2. Accessibility of font size: possibility of increasing and decreasing the font size on the website.

3. Accessibility for the color blind: adjusting the screen colors to monochromatic or contrasting colors.

4. Contrast light and dark.

5. Highlighting links and more.

Jewelry category:

The jewelry is carefully designed and manufactured
Our jewelry is made of 925 silver or 14/18k gold plating, high quality and durable for a long-lasting wearing experience.
Keeping the jewelry:
The jewelry must be kept away from water / any other liquid, in order to preserve the quality of the jewelry over time.
Remove before any sporting activity while showering and while sleeping.
Keep them in an open and dry place.
Warranty on the jewelry
All jewelry has a warranty of 3 months from the date of purchase, gold and silver plated jewelry only.
The warranty/receipt certificate must be kept in order to present it in case of need. The warranty does not include losses, tears, breaks and scratches, etc.